Patient stories, in their own words

I had a bike accident last Aug, injured my left knee. By Nov my leg, my hip had pain too. When I reached out for private physio support (after the NHS one didn't help to improve as fast as I wanted) I met Nandini, a young, professional and knowledgeable physiotherapist. She made a thorough exercise plan after each visit, she made time to practice and teach me the movements correctly. She followed up how I am progressing with regular check-in. She kept encouraging me to do the daily exercises. Thanks to her the result is amazing, the pain is gone, I am able to carry on with my life as before the accident. Thank you very much Omnia, Nandini P.

I just finished second session of acupuncture with Dr Shu Fen Zhang and I can definitely feel the release of the tension in my neck and shoulders. The pain is noticeable diminished and overall I feel so much more relaxed in my upper body. Dr Shu Fen Zhang is very nice and friendly, she is skilled and knowledgeable, answering all my questions and concerns and happy to accommodate any requests that I had. Everyone in Omnia clinic is very friendly and the place is clean and fresh, so from the moment you enter it feels comfortable and relaxing. I'm going back next week to try cupping and deep tissue massage.

Having read several published research papers and success stories shared by cancer patients of the benefits of red light therapy. It was important to me when booking for a treatment that the equipment used was of a medical standard and the therapist was fully trained in using it. I was delighted to learn that Omnia uses NovoThor equipment as this is used in hospitals and clinical settings and my therapist Nandini Patil is not only trained to use the equipment she is also a HCPC registered physiotherapist that has had experience with clients like myself that are looking for help with mouth ulcers, mucositis and fibrosis all unfortunate side affects from the radiotherapy treatment. Nandini shows a lot of empathy towards my situation and is very encouraging. She is also putting together a package in how I can improve my muscle wastage through one to one physio sessions. I feel that coming to Omnia has already had a positive affect and I look forward to continued improvement.

Patrick was amazing! I went in with shoulder pain I had been dealing with for years. Patrick gave me manual therapy on my shoulder and it completely resolved. Thank you so much!

Very good and very professional. Excellent qualifications and experience. I particularly liked the video link to the targeted exercises.

I recently visited Omnia Lifestyle for my back problem, specifically sciatica, and had a wonderful experience from start to finish. The process began smoothly thanks to Pearl, who helped me book my appointment and was incredibly helpful and efficient. As soon as I arrived, I was warmly welcomed by the admin, Amalia Niga, whose friendly and professional attitude immediately made me feel comfortable. I was then seen by Isaac Amujo, who consulted me regarding my condition. He was very knowledgeable, took the time to understand my symptoms, and clearly explained the next steps for treatment. After the consultation, I was referred for an acupuncture session with Professor Wu and Jialin Zhu. It was a fantastic session, both were very skilled, and the treatment brought noticeable relief. I truly appreciated how calming and effective the session was. Overall, the service at Omnia Lifestyle was excellent. The team was professional, caring, and focused on delivering quality care. I highly recommend them to anyone dealing with similar issues and i shall be visiting again for more sessions.

I booked a massage as I had some upper back/shoulder tension/stiffness. As requested, I completed my medical history in advance. When I came for the appointment, Isaac had clearly read it, and understood how to adapt the treatment accordingly. After the first treatment, my upper back/shoulder issue became so much better, and after another one I gained shoulder mobility I didn't even know was possible! The treatments have been targeted to the areas troubling me the most, and Isaac has the knowledge of how the body works to get the results. These have been the most effective massages I have ever had, I have been better after each treatment!

Matina, was absolutely great with application on huge of LPG equipment for treatments of inflammation/swollen post surgery. She made sure each and every affected area was well covered to meets clients expectations, well done, quite happy with service 👏

I made an impromptu booking on Friday evening to be seen on Saturday morning using the convenient online booking system. 👍 Mohamed wasted no time, sizing me up within 2 minutes and getting straight to the problem area. Now I'm confused because I've never felt this way about a man before 😆 Unfortunately I don't live in London to be able to see Mohamed regularly, but I'll certainly be back not only for his magic hands, but also for his knowledge and advice. ⭐ Thank you!

Triggered my lower back and visited Mr Wu for the first time. I now call this place Hogwarts! I left standing tall and pain free after one session of acupuncture and a massage. Great service, excellent expertise.

Best massage ever! I had a lymphatic drainage massage done by Isaac and I thoroughly enjoyed it. He was extremely professional and friendly. He answered my questions and explained the massage process to me in great detail. I will be returning monthly to have a lymphatic drainage done by Isaac.

I'm Suffering from Fibromyalgia since from 7 years. I came to London 10 months ago and my condition got severe coming here. I tried everything with my GP and finally I got to know about Omnia at last. After few oil treatments Doctor Jialin Zhu took over. She is a good listener and really humble soul. She has excellent knowledge, compassionate approach, and ability to alleviate a variety of conditions not only fibromyalgia but also my overall health… I improved a-lot with her acupuncture sessions and medications. I can't thank you enough for the special, excellent care you have provided and for the unique gift you are to your patients. I am blessed that you are my doctor. 🙏 I love to go to Omnia as that place is really feels more than home to me… Thank you Doctor Jialin. You are a saviour 🙏🙏🙏🙏

I had my first visit to Omnia after struggling with worsening tension in my back and neck. I was really impressed with Isaac, he was professional, attentive and created a friendly vibe that made me feel comfortable. I honestly don't think I've ever felt so relaxed, it was exactly what I needed. I've already booked another appointment and can't wait to go back!

My Dad is 87 visiting from Australia. Had a frozen shoulder which was causing him a lot of discomfort. The treatment with Patrick was holistic. He emphasized treating my dad as a whole rather than just focusing on the specific symptoms which was amazing to watch. Patrick also used PBM laser treatment and deep tissue massage to treat the symptoms. This is a very good approach to incorporate both traditional and non traditional therapies to support overall health and healing. Patrick was amazing, patient and very kind. My dad said Patrick has magic fingers. He did a great job of healing my dad. My dad is very grateful to Patrick for giving him a new lease of life.

I had the head/neck and shoulder massage because I was completely blocked I couldn't move and it was quite painful. Dr Athira Anil Kumar managed to ease my pain with the Ayurveda massage. I've been there twice already and I'm really happy with the treatment I'm feeling better definitely. I recommend Omnia and Dr Athira Anil Kumar.

I've had a few appointments at Omnia already and I am very happy with the experience I've had thus far. Isaac is leading the massage therapy sessions; he's been great at identifying the different sources of tension and focusing on them throughout our sessions. The massage is great and I feel a lasting difference in my body. Thank you!

Had a wonderful acupuncture session with Jialin. Very professional, very knowledgeable, very friendly, helped me with my symptoms. Booked in for 3 sessions. Also had a very relaxing massage with Athira. She was so thorough, so professional and very friendly. The room was nice and warm which is perfect for a massage. Will book again!

YOU NEED TO TRY THIS! Last week, I had an Abhyanga massage and Shirodhara treatment with Athira, and I highly recommend everyone try this experience. It was by far the most relaxing experience I've ever had. My muscles were very stiff, I was feeling extremely stressed, and my hair and skin were very dry. I kept the oils in my hair for about four hours after the therapy, and even today, my hair looks healthy and hydrated. One week later, my body still feels great, I no longer have back pain, and I've been sleeping much better. Athira helped release all the stress from my body and mind, allowing me to start my new journey feeling refreshed and renewed. Thank you, Athira, and thank you to the entire Omnia team for all the hard work and dedication you put into creating the best experience your clients could ask for!

Dr Athira is brilliant. I had an appointment with Dr Athira for an Ayurvedic full body massage, and I couldn't recommend it more, and plan on booking it for my family. She helped with me with neck pain I was having and knew exactly what pressure points to work. I've never felt better or more revitalised after a massage, 10/10 would come back!

Four years of pain solved in just a few sessions. Jailin has helped me so much in just four acupuncture sessions. I came to Omnia as I had chronic pain in my abdominal wall due to a trapped nerve which had been giving me sleepless nights for four years. She worked on the afflicted area and for the first time in four years I am now pain free. She also explained how this pain was because of blocked chi which she released over a few sessions with needle work. Having had many western medical tests to try and solve this chronic pain, I am delighted that I went down the acupuncture route. Jailin is very kind and is always happy to explain what she is doing and what outcome to expect. She said she thought she would be able to sort out my issue in three/four sessions and she was successful. Thank you Jailin for giving me full nights of sleep again!

Patrick was amazing. I could barely move my neck when I went in. Had a fantastic and thorough treatment. Left feeling so much better. Thank you!

Khusbu did wonders for the knots on my back and shoulder. She applied the perfect amount of pressure and was very personable. Staff are polite and offer water on arrival. Hope to be back soon. Thank you

Absolutely amazing treatment with dr Athira :) I am back to Omnia after some time and very happy to find out the same quality and commitment. I highly recommend warm oil body massage especially in the rainy autumn weather.

I have visited Omnia Lifestyle lots and could not recommend them more. Their acupuncture services are brilliant, very experienced and I feel I am always in safe hands

I had a very positive experience with Omnia Lifestyle Ltd. The service was professional, friendly, and well organised throughout. I was experiencing significant knee pain due to patellofemoral pain syndrome, and Mohammad Heidari was excellent in helping me understand and manage the problem. He is a highly knowledgeable, attentive, and detail-oriented physiotherapist. He took the time to properly assess my condition, explain the issue clearly, and provide a treatment and exercise plan tailored to my needs. His professional, patient, and caring approach gave me a lot of confidence throughout my treatment. I would also like to mention Benafsha Akbari, who was extremely friendly, helpful, and organised. She made the whole process smooth and straightforward and was always supportive. Overall, I would highly recommend Omnia Lifestyle Ltd. The quality of care, professionalism, and support from the team were excellent, and I am very grateful for the help I received with my knee problem.

My first experience of MLD. Khushbu was so kind and gentle. I felt so good after my treatment. I signed up for six sessions.

Khushbu is an amazing physio and does excellent massages! I have severe chronic sciatica and have turned up in tears due to pain and left relieved and smiling due to her expertise and brilliant technique. I also have a condition called fibromyalgia and have also found her and the therapists here very helpful for treating that also. I would highly recommend her and the team!

I had an incredible experience with Dr. Athira at Omnia Lifestyle Chiswick. This was my second lymphatic drainage treatment, and I'm extremely impressed with her professionalism, expertise, and caring approach. After my first session, I immediately noticed that my legs felt significantly lighter, and I felt deeply relaxed after the treatment. Dr. Athira is exceptionally knowledgeable, attentive, and respectful, and her calm and positive energy makes the whole experience even more enjoyable. I would also like to thank the reception team for their warm welcome and excellent service. Highly recommended.

Amazing service tailored to your needs. I tried acupuncture cupping and massages and they really helped with my femoral nerve irritation

I cannot thank Dr Jialin Zhu, Dr Shufen Zhang, and Khushbu Tiwari enough for the care, dedication, and support they have given me. From the very first treatment, I felt I was in the hands of people who truly care about helping others. Dr Jialin Zhu and Dr Shufen Zhang have an incredible gift when it comes to acupuncture. Their knowledge, kindness, and attention to detail made every session a positive and healing experience. They genuinely have healing hands. Khushbu Tiwari has also been amazing with physiotherapy. Her professionalism, understanding, and the way she works with you make such a difference. She has a special ability to make you feel comfortable while helping you through your recovery journey. I would highly recommend all three of them to anyone looking for exceptional care. They are not only skilled professionals, but people who truly put their heart into what they do. Thank you for all your hard work and for helping me feel better. 🩵💐👏🏽

I went in with a very stiff neck and could barely move when I arrived. Khushbu was absolutely amazing. She performed a deep tissue massage combined with targeted stretches, and the difference was incredible. She was knowledgeable, professional, and really took the time to focus on the areas causing the most discomfort. By the end of the session, I felt amazing and had so much more mobility in my neck. Khushbu also took the time to show me some stretches to do at home to help with my recovery and prevent the stiffness from returning, which I really appreciated. 10/10 experience. I highly recommend Khushbu to anyone dealing with pain, tension, or stiffness, you'll be in great hands!

Nandini's physio massage sessions were game changing for me as a chronically slumped over desk worker! I came to her with an exceptionally stiff upper back/shoulder/neck area after months of working long hours and she fixed me right up in two sessions with a mix of massage and at home physio exercises. In the sessions after that, she managed to improve my awful shoulder mobility that I've had since I was teen and had assumed was permanent!

After a shoulder injury that developed into calcific tentonitis with severe pain, Anuj did a great job, after 3 sessions I have moved from 5% range to full within one week. Thank you.

I recently had an Abhyanga Mardana session with Dr. Athira Anil Kumar, and the experience was truly exceptional. The atmosphere of the space is ineffable, there is a sense of peace that is hard to put into words. From the moment I arrived, the team was incredibly welcoming, making me feel right at home. The clinic itself is spotlessly clean and very comfortable, providing the perfect sanctuary for healing. I highly recommend Dr. Athira for anyone seeking an authentic and rejuvenating Ayurvedic treatment.

I had a great experience at this clinic. The physiotherapist (Nandini) was incredibly professional, supportive, and knowledgeable. I came in with tendonitis, and the treatment plan she gave me made a noticeable difference in a short time. The sessions were clear, well-explained, and tailored to what I needed. I felt listened to, guided, and genuinely cared for throughout the process. The exercises and advice she provided helped me manage the pain and improve my mobility more than I expected. Overall, I highly recommend this place to anyone looking for effective and attentive physiotherapy. Nandini truly made a positive impact on my recovery.

I had such a great experience at Omnia with Dr. Athira Anil Kumar this week. Her massage sessions were both relaxing and really effective, and she always shows genuine care and kindness. You can tell she's an expert at what she does, and it makes the whole atmosphere feel positive and welcoming. I'd happily recommend her to anyone looking for quality wellbeing support and am looking forward to coming back.

I've been seeing Dr. Julin Zu for acupuncture and massage since June 2025, and she continues to provide excellent care. She's professional, attentive, and truly cares about her patients' well-being. She's also very punctual and always on time, which I really appreciate. I always feel much better after each visit. Highly recommend her services!

Highly recommend deep tissue massage by Isaac Amujo. One day later, I have increased flexibility and less pain, allowing me to enjoy exercise. Feels life changing. Thanks!

Booked in with a deep massage with Patrick for lower back pain. After the massage, it felt like I was back to my normal self. Booked in for 4 more sessions. Highly recommend!

I had my third session with Khushi yesterday for Manual Lymphatic Drainage. It's such an enjoyable massage and so relaxing. Khushi has strong fingers and although the massage is gentle I feel it working. I leave the clinic with a sense of lightness and peace.

Today, I have my first visit to the clinic with Nandini, after suffering from pain and discomfort in my left lower back for a long time. And now I feel comfort already and I feel like my normal back is back 😍. Highly recommended!

What an amazing experience. This was my first visit here. I opted for the head neck and shoulder massage. I was very impressed by the therapist and her technique. She spent alot of time working on the tensed muscles and knots to help relax the these areas. Would highly recommend.

Incredible Ayurvedic massage. Probably the best massage I've had in a long time. I've had a muscle spasm in my back for 3 weeks and the Dr that worked on my back did the most relaxing and soothing massage to release the tension. Highly recommend and will definitely be going back!

60 minute sports massage. Nandini was super helpful and kind. She was very understanding of my background and current job and adapted the massage to fit my needs. I would definitely recommend!

Working in healthcare can be quite draining, making it essential for the body to receive therapy. I chose to schedule an appointment, and I found the receptionist, manager, and therapists to be extremely welcoming. The atmosphere was also quite soothing. Overall, I had a wonderful experience and plan to return frequently.

Very professional and listened carefully to the issues I was having with my upper back/shoulders. He flexed the session to help me for my specific issue and gave me some great advice for going forward

Patrick did an amazing job on my massage. Very knowledgeable and personable. Would highly recommend will be back for sure.

I highly recommend Omnia, I have been having severe lower back pain and Patrick's massages have been amazing at tackling the pain and the cause, he's a wonderful practitioner and I couldn't recommend him more

Had a lymphatic drainage massage from Isaac. Not only was the treatment exceptional, he seemed genuinely concerned in addressing my concerns and took his time to understand my healthcare history. Highly highly recommended!